MultanPoint: Privacy Policy & Data Handling
Effective Date: April 2026
1. Introduction
At MultanPoint, we value the trust you place in us when ordering our fresh mangoes and sweets. This policy explains how we collect, use, and protect your information across our website (multanpoint.com) and our automated communication channels on WhatsApp, Facebook Messenger, and Instagram.
2. Information We Collect
We collect only the information necessary to serve you:
- Order Details: Your name, phone number, and city provided during checkout or in chat.
- Delivery Data: Your billing address, which we use as the primary delivery destination.
- Communication Data: Text and voice messages sent to our automated AI agent.
- Technical Data: Metadata provided by the Meta Graph API to ensure message delivery.
3. How We Use Your Information
- Fulfillment: As per our core promise, we use your information for dispatch slip details to ensure your shipment is delivered correctly and on time.
- Verification: We use automated systems to confirm your order and address before plucking and packing perishable fruit.
- AI Support: We process your inquiries through OpenAI’s secure API to provide respectful, 24/7 bilingual assistance.
- Updates: We may use your contact details to update you about your order status, or occasionally about upcoming seasonal products and special discounts.
4. Data Sharing & Third-Party Processors
We do not sell your data. We only share it with trusted partners required for our operations:
- Meta Platforms: To facilitate DMs and WhatsApp messages.
- OpenAI: To power the AI “Brain” that assists with your customer service.
- WooCommerce: To securely store your order history and billing records.
- Couriers (e.g., TCS): Only your name, phone, and address are shared on dispatch slips.
5. Automated Decision Making
Our AI agent is authorized to look up order statuses and apply discounts up to 5%. For all other financial or complex logistical changes, the system is designed to hand the conversation over to a human manager.
6. User Rights & Data Deletion (Meta Compliance)
You have the right to access or delete your personal information at any time.
- Automatic Deletion: Simply message our AI on any platform with the phrase “Delete my data” or “Mera data khatam kar dein.” Our system will immediately flag your profile for a permanent wipe.
- Manual Request: You can email support@multanpoint.com with the subject “Data Deletion Request.”
- Instructions: For a full guide on our deletion process, visit our Data Deletion Instructions Page.
7. Changes to this Policy
We may update this policy to reflect changes in our automation technology. Continued use of our services constitutes acceptance of these terms.